- GENERAL TERMS
1.1. The Refund Policy (hereafter – “the Refund Policy”) is a constituent and integral part of the Terms and Conditions.
1.2. The Refund Policy is developed in accordance with the international legislation concerning combating (prevention) of criminal activity, money laundering and terrorism financing.
1.3. Main objectives of the Refund Policy are:
- providing quality services to the customers of Royalfx (hereafter – the Company);
- reduction of financial and legal risks of the Company;
- observance of the principles of Anti-Money Laundering and Counter-Terrorism Financing and the “Know Your Customer” Policies.
- GENERAL PRINCIPLES OF REFUND POLICY
2.1. The Company has the right to unilaterally block access to the Trader’s Room/suspend trading activities on the accounts/cancel deposit/withdrawal requests or transfer the funds back to the transmitter in case if the source of funds or the customer’s activity contravene the AML/KYC Policy.
2.2. In case of the violation of any of the clauses of this agreement or its supplements as well as violation of any clauses of AML policy, the Company reserves the right to refund money deposited via any payment system including credit/debit cards. In such case, refund will be performed only to the same payment account which the Client used for making deposit/withdrawal. The refund requests are to be proceeded within 45 business days since the moment such request is created. The first created request would take precedence over the other requests in case multiple withdrawal requests are created.
2.3. If the employee classifies the customer’s activity (particularly, depositing/withdrawing of funds) as non-compliant/contrary to the conventional purpose use of the Company’s services, where direct or indirect, illegal or unfair contemplation takes place, the Company reserves the right to act within the terms of this document without preliminary notifying (of) the customer. All direct and indirect losses; the expenses relating to funds transfer shall be reimbursed to the Company account of the customer’s funds.
2.4. In case of funding a trading account/personal account of the customer using a bank card, the customer is obligated not to ask for refunding of already credited funds to a trading account/personal payment account directly to the bank or to the card issuer as well as during or after the termination of the Company’s services use (usage). Any kind of such effort may be regarded by the Company as a violation of the Terms and Conditions, which may form a ground for bringing the customer to administrative/criminal responsibility in accordance with the national legislation. In case the Customer asks for refund, the Company reserves the right to block access to the Trader’s Room/suspend trading activity on the customer’s accounts and transfer the funds back to the trading account/personal account of the customer after paying all services and commission fees.
2.5. In case of a wrong transfer, made by the Client when depositing funds into their trading account, money is refunded only via the payment methods available in the Personal Area. Additional fees and other costs of each transfer method are listed on the Company’s website and may be changed by the Company from time to time.
2.6. The Client agrees and fully understands that the Company does not provide the refunds of the losses due to any reasons.